What if I need to leave before the reservation’s agreed upon departure date, is there a penalty?

There is no penalty if a guest needs to leave the hotel earlier than the agreed upon departure date, as long as this need is communicated upon check-in. Otherwise, a penalty equal to the first night’s stay will be applied. Instead, if the guest has taken advantage of a “Not Refundable”, reduced rate, the entire amount due must be paid.

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