One should verify the applied rate at the time of booking. In general, no penalty will be applied for cancellations made by 6:00p.m. (local time of the hotel) of the day prior to the scheduled date of arrival. The only exception: if the guest took advantage of a “non-refundable”, reduced rate, no cancellations or variations may be made to the reservation and the rate will still be applied.
Requests for cancellations must be made via email or fax, otherwise a penalty equal to the cost of the first night’s stay will be applied.